Terms and conditions of booking and stay at Casa Provenza Rooms & Breakfast:

• The reaserch of availability and/or booking for a stay at CASA PROVENZA can be done directly through our Booking engine or the Special Offer request form in this website or send an e-mail to info@casaprovenza.it .
• We reply by return e-mail within 1 business day (if you have not heard from us within 24 hours please check in your spam or junk folder) stating availability and room rates. We reply to all with a “Room Availability" e-mail, and when we don't have rooms available, we supply information on alternative siggested accommodation to suit all needs .
• Payment Terms: Please take note that booking is confirmed exclusively through our “Booking Confirmation”e-mail containing all details of your stay at Casa Provenza. A 30% booking deposit will guarantee your reservation. Your booking will remain UNCONFIRMED until the deposit is received in full. Balance at the arrival by cash or credit card .
Personal identification: When the guest arrives he must provide a valid identity paper (I.D.,passport). If underage, must be accompanied by a parent or provide a valid authorization .
Check In / Check Out: On the day of your arrival, check-in starts at 12.00 a.m.; on the departure day, check-out is by 10.30 a.m. Upon request, you may ask for a day use (half price of the room) .
We ask all Guests to provide an extimated arrival time, in order to guarantee our presenza at the Bed & Breakfast. In case we receive no details, afternoon reception time is from 18.30 until 20.00 .
Children : up to 3 y.o. Children in parental bed sleep for free, cot/child-bed with supplement . From 4 up 12 years, have 50% reduction on adult rate.
Smoking Policy : Casa Provenza is a SmokeFree guest-house, however there is available a communal terrace, convenient outdoor space where is possible to smoke.
All Deluxe Rooms have the external area with table, chairs and ashtray.
Shuttle Service : Available Shuttle and Transfer service upon request.
Breakfast and room cleaning : Breakfast is served normally at Café Prestipino from 6.30 until 11.30 or at the premises upon request. Available relax room with teapot and herbal-teas and coffees, toaster, refrigerator and tables and chairs. Room cleaning is done between 10.00 and 12,00. Change of towels and sheets every three days.
Booking Confirmation Payment
In order to guarantee your reservation, we ask for a 30% of the total of the reservation. We accept :

To use Paypal online services it is necessary to register. Registration is free and very easy. You need to provide a valid e-mail address and a credit card. You may also send the deposit via Western Union or Bank Transfer, if you prefere.
Price and full Payment
• Accommodation rates are intended per room per night inclusive of breakfasts, VAT and a bottle of water at the arrival. Extra only the tourist tax payable up to 3 days (Euro 1,00 per adult). Stay a minimum period od 5 nights and an airport shuttle service will be free.
• The price of the room is communicated in our “Booking confirmation” e-mail.
• Full payment will be settled at the arrival by cash or credit card.
Cancellations, amendments and no-show • Cancellations and amendments for confirmed bookings must be made by e-mail to: info@casaprovenza.it
• Bookings cancelled by e-mail more than 10 days from the official check-in date prior your arrival, will not be charged. In that case, the deposit will be returned (except PayPal fee). You may still modify your reservation and keep it for then.
• If the guest cancel with less than 10 days notice prior to the date of arrival, the deposit will not be returned.
• If the guest shows, but decides to shorten the stay in the B&B all the nights he booked, an amount equivalent to 100% of the total booking value will be charged.

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Information about processing personal data

Information about processing personal data READ CAREFULLY
In accordance with article 13 of Legislative Decree 196/2003 (law related to the protection of personal data) the data controller hereby informs you that:
a) processing of your personal data shall be carried out for:
1. contractual obligations: to supply goods and services to guests;
2. legal obligations: invoicing, obligatory books of accounts and entries, communications to requesting authorities;
3. communications to banks and similar institutions, for collection of credits and other activities related to contractual obligations;
4. offer of services during your stay (secretarial service, delivery of correspondence, reservation of external services) or subsequent to your stay (communication of special offers, events or similar)
the processing shall be effected with manual and/or automatic systems used to memorize, manage and transmit the data, with logic strictly related to the purposes, based on the data in our possession and with your agreement to immediately communicate any corrections, additions and updates;
b) Your refusal to provide authorization for the points 1,2 and 3 of paragraph a) shall result in:
1. the impossibility to start or continue the transaction, or to effect some operations, if the data are required for effecting the transaction or operation;
2. the impossibility to effect some operations which require the communication of the data to subjects which are functionally related to effecting such operations;
3. the failure to communicate the data to subjects which carry out other activities, not functionally related to effecting the transaction.
c) In addition to the person assigned within the data controller company, your data may be communicated to:
1. hotel facilities where you will be a guest;
2. tax consultant (for administrative purposes);
3. public and private agencies, also following inspections or audits;
4. subjects which can access your data based on the laws;
5. outside companies which supply goods and services.
d) e) you can exercise your rights with regards to the data controller at any time, in accordance with article 7 of Legislative Decree 196/2003, which for your convenience we have reproduced in its entirety below:
Article 7. Right to access to personal data and other rights
1. The interested party has the right to obtain confirmation of the existence of personal data which regard him or her even if not yet registered, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication of:
a. the origin of personal data;
b. purpose and procedure of processing;
c. the logic applied in the event of processing with the use of electronic means;
d. The identification data of the controller, managers and assigned representative in accordance with article 5, paragraph 2;
e. the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the territory of the State, managers or assigned personnel.
3. The interested party has the right to obtain:
a. updating, amending or addition to the data if this is in his or her interest;
b. cancellation, transformation to anonymous form or block of the processed data in violation of the law, including those for which it is not necessary to store the data in relation to the purposes for which the data were collected or later processed;
c. certification that the operations in letters a) and b) were communicated, also in terms of their contents, to those to whom the data have been communicated or distributed, except in the case where compliance with such results to be impossible or involves the use of means clearly disproportionate in relation to the protected right.
4. The interested party has the right to oppose, all or in part:
a. processing of personal data which regard him or her for legitimate reasons, even if pertinent to the purposes of their collection;
b. processing of personal data which regard him or her for the purposes of sending direct mail marketing material or for carrying out market surveys or commercial communication.

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